Refund policy

NOCO HWO Return and Refund Policy

Made-to-order products

Most NOCO HWO products are produced after an order is placed. Unless an item arrives damaged, defective, or incorrect, all sales are final. Personalized and custom items, including jerseys with a name or number, cannot be returned or exchanged for sizing, fit, or customer-submitted customization errors.

Damaged, defective, or incorrect items

Please email davidgraves78@gmail.com within 30 days of delivery. Include your order number and clear photos of the item and packaging. We will review the issue and, when approved, arrange a replacement or refund.

Returns

Do not mail an item back without authorization. If a return is approved, we will provide the return address and instructions. Items returned without authorization may not be accepted.

Order changes and cancellations

Orders may enter production quickly. Contact us immediately if you need a change or cancellation; we cannot guarantee changes after an order has been submitted for fulfillment.

Refunds

Approved refunds are issued to the original payment method. Processing time depends on your bank or card issuer. Shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Contact

Questions may be sent to davidgraves78@gmail.com. This policy does not limit any rights required by applicable law.